Terms of Service

Order Processing and Fulfillment

By placing an order with Sassy Sparkle Custom Creations, you agree to the following terms regarding processing times. Standard orders are typically processed within 1–3 business days; however, orders involving customization or personalization may require extended processing times as specified at the time of purchase. While we strive to meet these timelines, unforeseen circumstances may occasionally arise, and we appreciate your understanding.

Shipping Policy

Shipping costs are calculated based on the weight, dimensions, and destination of your order. These charges will be clearly displayed at checkout. Sassy Sparkle Custom Creations is not responsible for delays caused by the shipping carrier, customs processes, or other external factors beyond our control. Customers are encouraged to review their shipping details carefully before confirming their purchase.

Tracking and Delivery

After your order has been shipped, you will receive a confirmation email containing a tracking number. This number enables you to monitor your shipment's journey until it reaches your specified address. If issues arise during transit, such as delays or misrouted deliveries, we recommend contacting the carrier directly for immediate assistance before reaching out to us.

Damaged, Lost, or Missing Items

If your package arrives damaged, incomplete, or is lost during transit, please notify us immediately. Sassy Sparkle Custom Creations will work diligently with the carrier to address the matter and determine an appropriate resolution, which may include replacement, refund, or other suitable remedies. Please note that claims must be filed within 3 days of delivery or the expected delivery date.

Returns and Exchanges

Customized and personalized items are non-refundable and non-returnable due to their bespoke nature. For non-customized items, our return policy allows for exchanges or refunds within 3 days of receipt, provided the item is unused and in its original packaging. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.

Customer Support

For inquiries or assistance, our team is accessible through email or phone as listed on our contact page. We aim to respond promptly to ensure your experience with us is seamless and delightful.

Acceptance of Terms

By using our services, you confirm that you have read and agreed to these Terms of Service. Sassy Sparkle Custom Creations reserves the right to update or modify these terms at any time without prior notice. Continued use of our services constitutes your acceptance of the most current version.

Thank you for choosing Sassy Sparkle Custom Creations. We are committed to delivering quality products and exceptional service to enhance your experience!